Public Offer
Freemom.shop Online Store
Freemom.shop Online Store
Moscow
This text constitutes a Public Offer (Offer) by Individual Entrepreneur Anna Valeryevna Petrenko (hereinafter referred to as the "Seller") to any individual accepting this public offer to conclude a Retail Sale Agreement, and defines the terms of purchasing goods through the website of the online store www.freemom.shop.
Terms and Definitions
The terms used in this public offer shall have the following meanings:
"Website": www.freemom.shop
"Goods": The range of items presented on the Website.
"Seller": Individual Entrepreneur Anna Valeryevna Petrenko (INN 614003803006, OGRNIP 324619600245493, legal address: Rostov Region, Bataysk, Ul. Usadebnaya 13, Apt. 4), selling the goods presented on the Website.
"Online Store": The Seller's online store located on the Website.
"Offer": The Seller's public offer addressed to any capable individual to conclude a sale agreement (hereinafter referred to as the "Agreement") under the terms specified on the Website.
"Buyer": Any individual who accepts this offer under the terms below and provides the Seller with their personal data by filling in/specifying it on the Seller's Website, which may be used by the Seller to process the Buyer's Order and its delivery.
"Operator," "Manager": The Seller's employees providing the Buyer with informational and consulting services regarding the Goods, including promotions, discounts, obtaining a bonus card, etc., and placing Orders.
"Order": Specific items from the product range specified by the Buyer when placing an application on the Website or through an Operator.
"Acceptance": Full and unconditional acceptance of the Agreement terms by the Buyer by sending the Seller a message containing the information stipulated by the Agreement about the intention to purchase the goods under the Seller's terms, including by filling out the Order form on the Website or placing an Order via the phone numbers provided on the Website with the Seller's Operators.
"Delivery Service": A third party providing delivery services for ordered Goods to Buyers.
"Delivery of Goods": The direct transfer of the ordered goods from the Seller's courier or Delivery Service employee to the Buyer at the location specified by the Buyer as the delivery address.
"Agent (Payment Agent)": A legal entity or individual entrepreneur engaged in accepting payments from individuals.
"Email": freemombrend@yandex.ru
"Promotional Discount": A discount provided on a specific Product. The discount amount is indicated on the Product page. The Product price is stated including the promotional discount.
"Promo Code Discount": A discount provided on a specific group of Products when the Buyer enters a special code during Order placement in the "Cart" on the Seller's Website.
"Promo Code": A special code providing a discount on a specific group of Products, valid for a limited period. To receive a promo code discount, the code must be entered in the designated field in the "Cart" on the Seller's Website during Order placement by the Buyer.
"Loyal Customer Discount": A discount provided by the online store to the Buyer under specific conditions.
"Bonus Card": A permanent plastic or electronic card of the trading network, featuring a unique number and barcode used to identify the program participant, issued to the program participant upon purchasing goods in the store for a certain amount, provided a questionnaire is filled out.
"Bonus Program": A customer reward program based on a system of accumulating and using Bonuses through special software, implemented by the seller together with the program operator in the trading network.
"Bonus Account": A set of accounting and informational data in the program database about the program participant, the number of accrued/written-off bonuses, and the current balance.
"Bonuses": Virtual conditional units accrued to the program participant when purchasing goods in the trading network.
"Abuse of Rights": Unfair actions by a participant aimed at accumulating the maximum number of bonuses on their bonus account without actually purchasing goods for personal consumption.
1. General Provisions
1.1. In accordance with Article 437 of the Civil Code of the Russian Federation (hereinafter referred to as the "Civil Code of the RF"), this document is a public offer addressed to Buyers. If the terms below are accepted, the individual agrees to accept the ordered Goods and pay for them under the terms outlined in this offer. According to Clause 3, Article 438 of the Civil Code of the RF, the final confirmation of the Order by the Buyer constitutes acceptance of the Seller's offer, which is equivalent to concluding a Retail Sale Agreement (hereinafter referred to as the "Agreement") under the terms set forth in this offer and on the Seller's Website. The Offer is valid indefinitely, unless otherwise stated on the Online Store's website.
1.2. The Seller and the Buyer guarantee that they have the necessary legal capacity and authority required to conclude and execute the Retail Sale Agreement.
1.3. By ordering Goods through the Seller's Website, the Buyer unconditionally accepts the terms of this offer. The Buyer's Order placed on the website confirms the conclusion of the Agreement between the Seller and the Buyer. The Buyer agrees to these Agreement terms (expresses acceptance) at the final stage of placing the Order on the Seller's website (in the Cart) by clicking the button: "Order"/"Buy." From the moment of acceptance, the Buyer agrees to accept and pay for the goods at the agreed location.
1.4. The relations between the Buyer and the Seller are governed by the provisions of the Civil Code of the RF (including provisions on retail sale (Chapter 30, §2)), the Law of the RF "On Protection of Consumer Rights" No. 2300-1 dated 07.02.1992, Decree of the Government of the RF No. 612 dated 27.09.2007 "On Approval of the Rules for the Sale of Goods by Remote Means," and other regulatory legal acts of the current legislation of the Russian Federation (hereinafter referred to as the "RF"). The Buyer does not object to the Seller processing the Buyer's personal data in accordance with Federal Law No. 152-FZ "On Personal Data."
1.5. When placing an Order, the Buyer confirms their consent to the collection and processing of personal data (as a Buyer of the Online Store). Additionally, the Buyer agrees to the transfer of their personal data to the delivery service. The Seller undertakes to use personal data solely in connection with the execution of this Agreement.
1.6. The Seller reserves the right to make changes to this offer. The Buyer is obliged to independently monitor changes to this offer posted on the Website. The Seller must notify of changes to this offer by posting an informational message on the Website no later than 3 (Three) business days before they take effect. The current version of this offer is always available on the web page at www.freemom.shop.
1.7. All Buyer requirements specified in Sections 7-8 of this Agreement must be submitted by the Buyer in writing using the form specified in the Agreement.
2. Product Information
2.1. The Goods are presented on the Website in the form of photo samples, which are the property of the Seller. The presented photo samples contain one or more types of goods of a specific article and textual information: article, packaging dimensions (if no packaging, the product weight is indicated), weight, cost per unit, and other information.
2.2. All informational materials, images, characteristics, and product completeness presented on the website are for reference only and may not fully convey accurate information about specific properties, characteristics, or completeness, as the manufacturer may unilaterally make changes without notifying the Seller. If the Buyer has questions regarding the properties, characteristics, or completeness of the Goods, it is recommended to contact the Seller by phone or send a request to the email address before placing an Order.
2.3. The Goods must correspond to the textual description on the website. Differences in packaging elements and design from those presented on the website are not considered defects.
2.4. The offer to sell the Goods is valid while stocks last. Goods not in stock are marked "out of stock."
3. Order Procedure
3.1. Before placing an Order, the Buyer must familiarize themselves with the terms of purchase specified in this offer and on the website, including the product price, description, and characteristics.
3.2. The Buyer can place an Order by phone, through a WhatsApp Manager sent by the Seller's Managers, or via the Website.
3.3. The Buyer has the right to place an Order for any product presented on the Website and available from the Seller. Each item can be included in the Order in any quantity. Upon receiving the Order, the Seller checks the availability of the product in the warehouse and the possibility of delivery within the specified time frame, after which they send the Buyer confirmation and accept the Order for processing. Until such confirmation is sent, the Seller may cancel the order and/or offer a similar product with different article numbers that is in stock. With the Seller's consent and under agreed conditions, the Buyer may place an Order for a product not in stock.
3.4. If the product is not in stock, the Buyer has the right to replace it with a similar model available from the Seller, refuse the product, or cancel the Order.
3.5. The Buyer may refuse the Order at any time before it is transferred to the Delivery Service or the Seller's courier by notifying the Seller by phone or email.
3.6. The Buyer is responsible for the accuracy and correctness of the information provided when placing the Order.
3.7. When purchasing Goods using coupons provided by the Seller, the following types of discounts apply:
- A discount of 1,500 RUB applies to all goods.
3.8. The Seller does not sell goods to minors under the age of 16.
3.9. To fulfill its obligations under the Agreement, including obligations for the transfer of goods and acceptance of payments from individuals and legal entities, the Seller has the right to engage Agents. In this case, the Seller acts as a supplier. Such actions of the Seller give rise to the same mutual rights and obligations between the Seller and the Buyer as if the Seller were fulfilling its obligations personally.
3.10. For the performance of its obligations under the Agreement, including obligations for the transfer of goods and acceptance of payments from individuals, the Seller has the right to engage Agents. Such actions of the Seller give rise to the same mutual rights and obligations between the Seller and the Buyer as if the Seller were fulfilling its obligations personally.
3.11. The Seller has the right to unilaterally change the price of any Product.
3.12. In case of a price change for an ordered Product, the Seller undertakes to inform the Buyer within 3 (Three) business days.
3.13. The Buyer has the right to confirm or cancel the Order for the purchase of the Product if the price is changed by the Seller after the Order is placed.
4. Delivery of Goods
4.1. Ownership of the ordered Goods passes to the Buyer from the moment of actual transfer of the Goods to the Buyer and payment of the full cost of the Goods by the latter. The risk of accidental loss or damage to the Goods passes to the Buyer from the moment of actual transfer of the Goods to the Buyer.
4.2. Delivery is carried out by the Seller's courier or Delivery Service to the apartment, office, or other agreed delivery address within the delivery territory. Before departure, the courier contacts the Buyer again to confirm the time and delivery conditions.
4.3. Delivery Terms:
4.3.1. Delivery of the Goods by the Seller is carried out on the date and time specified when placing the Order or at another agreed time.
4.3.2. Information on the delivery cost can be obtained from the Seller's Operator or on the Website when placing the order in the cart: www.freemom.shop.
4.3.3. In case of refusal to pay for the Order upon the courier's arrival, delivery is paid according to the tariffs of the transport company.
4.3.4. One Buyer (one phone number) may have no more than one Order delivered within one business day.
4.4. At the moment of transfer of the goods to the Buyer, the Buyer must check the appearance, absence of defects and damage, and the completeness of the Order. If there are defects or damage, immediately contact the Seller with comments without using the product. Acceptance of the goods without comments deprives the Buyer of the right to refer to incomplete goods, obvious external damage to the goods (obvious manufacturing defects), or discrepancy between the actually delivered goods and the Order or accompanying document.
4.5. Orders prepaid on the website by electronic money or bank cards are issued to the client specified when placing the order upon presentation of an identity document. If the order is received by another person (who did not make the payment), the full name of the recipient must be indicated in the "Recipient's Full Name" field when placing the order.
5. Payment Methods
5.1. Payment for the Order by the Buyer is made in rubles by non-cash payment using one of the following methods: payment to the Seller's account based on an issued invoice; payment by the Buyer by card when placing the Order on the Website; payment by the Buyer via a WhatsApp link sent by the Seller's Managers to the Buyer.
5.2. The Buyer has the right to choose the payment method independently from the options available when placing the Order on the Website or by phone.
5.3. If necessary, the final amount payable for the Order (including all discounts and services) can be clarified with the Online Store Operator.
6. Warranty and Service
6.1. If the product is subject to warranty repair obligations, the packaging includes a warranty card with the details of the service center and warranty service rules.
7. Return and Exchange of Goods
7.1. Return of Goods of Proper Quality
7.1.1. The Buyer has the right to refuse the ordered Goods at any time before receipt, and within 7 days after receipt of the goods, excluding the day of purchase. Goods purchased in a retail store are subject to return and exchange within 14 (Fourteen) days. Return of goods of proper quality is possible provided that their presentation, packaging, seals, labels, consumer properties, and the document confirming the fact and conditions of purchase (sales or cash receipt) are preserved.
7.1.2. Return of accepted Goods of proper quality by the Buyer is carried out at the Seller's address specified on the website.
7.2. Return of Goods of Improper Quality
7.2.1. Goods of improper quality are considered faulty goods that do not perform their functional purpose.
7.2.2. The Buyer may return Goods of improper quality and demand protection of their rights in one of the ways established by Clause 1, Article 18 of the Law of the RF "On Protection of Consumer Rights."
7.2.3. Return of accepted Goods of improper quality by the Buyer is carried out at the Seller's address specified on the website.
7.3. Claims regarding the product appearance, quantity, or completeness after the transfer of the Order to the Buyer are not accepted.
7.4. Refunds for returned goods are made within 10 (Ten) days from the receipt of the goods and the Buyer's written application. The cost of delivery of the goods to the Buyer, as well as the Buyer's expenses for returning the goods to the Seller, are not reimbursed by the Seller. In case of partial return of goods by the Buyer, the cost of delivery of the goods to the Buyer and their expenses for returning the goods to the Seller are not reimbursed.
8. Exchange and Return of Goods with Warranty Periods
8.1. The set of documents for the purchase of technically complex household goods includes:
- The manufacturer's established list of product components,
- Technical passport or other replacing document,
- Warranty card indicating the date and place of sale,
- Operating instructions and other documents, if any.
If the warranty card is missing from the set of documents, the Buyer must inform the Online Store Manager.
8.2. Before using the product, the Buyer must study the "Product Operating Instructions," storage, and transportation rules.
8.3. The warranty period of the product, as well as its service life, are indicated in the warranty card and are calculated from the moment the product is transferred to the Buyer.
8.4. The Seller is obliged to accept goods of improper quality from the Buyer and, if necessary, conduct a quality check. Diagnostics of identified defects are carried out at a service center, determining the nature of the defect: manufacturing defect or result of improper use by the Buyer. Based on the inspection results, warranty repair of the defective goods may be carried out if the defects arose due to the manufacturer's fault. If repair is impossible, the Seller replaces the goods with a manufacturing defect with a product of proper quality or refunds the money within 10 days from the date of such request.
9. Requirements for Documents Necessary for Filing Quality Claims and Returning Goods
9.1. To return goods, as well as in case of quality claims, it is necessary:
- Fill out the appropriate application, detailing the reason for the return (for faulty goods—specify the defect), the refund method, and the necessary details.
- Attach the sales or cash receipt to the application. The absence of a cash or sales receipt, or other document confirming the fact and conditions of the purchase, is not grounds for refusal to satisfy the requirements. The Seller reserves the right to verify the fact of purchase in the Online Store.
- Present an identity document (in case of remote transfer of goods, attach a copy).
10. Liability of the Parties
10.1. For failure to perform or improper performance of the terms of this Agreement, the Parties are liable in accordance with the legislation of the Russian Federation.
10.2. All textual information and graphic images posted in the online store have a legal copyright holder. Illegal use of the specified information and images is prosecuted in accordance with the current legislation of the Russian Federation.
10.3. The manufacturer (seller) is not liable for harm caused due to force majeure, violation by the consumer of established rules of use, storage, or transportation of the goods, as well as for harm caused due to undetected defects in the goods before use.
10.4. The Buyer does not have the right to modify, publish, transfer to third parties, participate in the sale or assignment, create derivative products based on the Goods posted on the website, or otherwise use the content of the Website partially or in full.
10.5. The manufacturer (Seller) is not liable for the life and health of the child if the Buyer uses the goods not in accordance with the operating rules or not for the intended purpose of the Goods.
10.6. The Buyer of the Goods undertakes to familiarize themselves with the Operating Rules of the Goods (Important Safety Information) and strictly comply with them. If these rules are not followed, the Seller is not responsible for the life and health of the Buyer's child, and the Buyer does not have the right to demand any payments, fines, return of the goods, or file claims that the Goods have defects (goods of improper quality) if they are used for other purposes or used by the Buyer in violation of the operating rules (Important Safety Information).
11. Miscellaneous
11.1. The Seller reserves the right to expand and reduce the product range on the Website, regulate access to the purchase of any goods, and suspend or cease the sale of any goods at its sole discretion.
11.2. This Agreement shall be considered as published on the Website and shall be applied and interpreted in accordance with the legislation of the Russian Federation.
11.3. All disputes related to non-performance or improper performance of obligations under this Agreement shall be resolved by the parties through negotiations.
11.4. If no agreement is reached through negotiations, disputes shall be resolved in court at the court of general jurisdiction at the location of the Seller (Actual Address).
12. Contact Information:
Individual Entrepreneur Anna Valeryevna Petrenko
INN 614003803006, OGRNIP 324619600245493
Legal Address: Ryazan Region, Ryazan, Ul. Berezovaya, 4, Apt. 37
Actual Address: Ryazan Region, Ryazan, Ul. Berezovaya, 4, Apt. 37
Phone: 8-929-960-05-04
Business Hours: 9:00-18:00
This text constitutes a Public Offer (Offer) by Individual Entrepreneur Anna Valeryevna Petrenko (hereinafter referred to as the "Seller") to any individual accepting this public offer to conclude a Retail Sale Agreement, and defines the terms of purchasing goods through the website of the online store www.freemom.shop.
Terms and Definitions
The terms used in this public offer shall have the following meanings:
"Website": www.freemom.shop
"Goods": The range of items presented on the Website.
"Seller": Individual Entrepreneur Anna Valeryevna Petrenko (INN 614003803006, OGRNIP 324619600245493, legal address: Rostov Region, Bataysk, Ul. Usadebnaya 13, Apt. 4), selling the goods presented on the Website.
"Online Store": The Seller's online store located on the Website.
"Offer": The Seller's public offer addressed to any capable individual to conclude a sale agreement (hereinafter referred to as the "Agreement") under the terms specified on the Website.
"Buyer": Any individual who accepts this offer under the terms below and provides the Seller with their personal data by filling in/specifying it on the Seller's Website, which may be used by the Seller to process the Buyer's Order and its delivery.
"Operator," "Manager": The Seller's employees providing the Buyer with informational and consulting services regarding the Goods, including promotions, discounts, obtaining a bonus card, etc., and placing Orders.
"Order": Specific items from the product range specified by the Buyer when placing an application on the Website or through an Operator.
"Acceptance": Full and unconditional acceptance of the Agreement terms by the Buyer by sending the Seller a message containing the information stipulated by the Agreement about the intention to purchase the goods under the Seller's terms, including by filling out the Order form on the Website or placing an Order via the phone numbers provided on the Website with the Seller's Operators.
"Delivery Service": A third party providing delivery services for ordered Goods to Buyers.
"Delivery of Goods": The direct transfer of the ordered goods from the Seller's courier or Delivery Service employee to the Buyer at the location specified by the Buyer as the delivery address.
"Agent (Payment Agent)": A legal entity or individual entrepreneur engaged in accepting payments from individuals.
"Email": freemombrend@yandex.ru
"Promotional Discount": A discount provided on a specific Product. The discount amount is indicated on the Product page. The Product price is stated including the promotional discount.
"Promo Code Discount": A discount provided on a specific group of Products when the Buyer enters a special code during Order placement in the "Cart" on the Seller's Website.
"Promo Code": A special code providing a discount on a specific group of Products, valid for a limited period. To receive a promo code discount, the code must be entered in the designated field in the "Cart" on the Seller's Website during Order placement by the Buyer.
"Loyal Customer Discount": A discount provided by the online store to the Buyer under specific conditions.
"Bonus Card": A permanent plastic or electronic card of the trading network, featuring a unique number and barcode used to identify the program participant, issued to the program participant upon purchasing goods in the store for a certain amount, provided a questionnaire is filled out.
"Bonus Program": A customer reward program based on a system of accumulating and using Bonuses through special software, implemented by the seller together with the program operator in the trading network.
"Bonus Account": A set of accounting and informational data in the program database about the program participant, the number of accrued/written-off bonuses, and the current balance.
"Bonuses": Virtual conditional units accrued to the program participant when purchasing goods in the trading network.
"Abuse of Rights": Unfair actions by a participant aimed at accumulating the maximum number of bonuses on their bonus account without actually purchasing goods for personal consumption.
1. General Provisions
1.1. In accordance with Article 437 of the Civil Code of the Russian Federation (hereinafter referred to as the "Civil Code of the RF"), this document is a public offer addressed to Buyers. If the terms below are accepted, the individual agrees to accept the ordered Goods and pay for them under the terms outlined in this offer. According to Clause 3, Article 438 of the Civil Code of the RF, the final confirmation of the Order by the Buyer constitutes acceptance of the Seller's offer, which is equivalent to concluding a Retail Sale Agreement (hereinafter referred to as the "Agreement") under the terms set forth in this offer and on the Seller's Website. The Offer is valid indefinitely, unless otherwise stated on the Online Store's website.
1.2. The Seller and the Buyer guarantee that they have the necessary legal capacity and authority required to conclude and execute the Retail Sale Agreement.
1.3. By ordering Goods through the Seller's Website, the Buyer unconditionally accepts the terms of this offer. The Buyer's Order placed on the website confirms the conclusion of the Agreement between the Seller and the Buyer. The Buyer agrees to these Agreement terms (expresses acceptance) at the final stage of placing the Order on the Seller's website (in the Cart) by clicking the button: "Order"/"Buy." From the moment of acceptance, the Buyer agrees to accept and pay for the goods at the agreed location.
1.4. The relations between the Buyer and the Seller are governed by the provisions of the Civil Code of the RF (including provisions on retail sale (Chapter 30, §2)), the Law of the RF "On Protection of Consumer Rights" No. 2300-1 dated 07.02.1992, Decree of the Government of the RF No. 612 dated 27.09.2007 "On Approval of the Rules for the Sale of Goods by Remote Means," and other regulatory legal acts of the current legislation of the Russian Federation (hereinafter referred to as the "RF"). The Buyer does not object to the Seller processing the Buyer's personal data in accordance with Federal Law No. 152-FZ "On Personal Data."
1.5. When placing an Order, the Buyer confirms their consent to the collection and processing of personal data (as a Buyer of the Online Store). Additionally, the Buyer agrees to the transfer of their personal data to the delivery service. The Seller undertakes to use personal data solely in connection with the execution of this Agreement.
1.6. The Seller reserves the right to make changes to this offer. The Buyer is obliged to independently monitor changes to this offer posted on the Website. The Seller must notify of changes to this offer by posting an informational message on the Website no later than 3 (Three) business days before they take effect. The current version of this offer is always available on the web page at www.freemom.shop.
1.7. All Buyer requirements specified in Sections 7-8 of this Agreement must be submitted by the Buyer in writing using the form specified in the Agreement.
2. Product Information
2.1. The Goods are presented on the Website in the form of photo samples, which are the property of the Seller. The presented photo samples contain one or more types of goods of a specific article and textual information: article, packaging dimensions (if no packaging, the product weight is indicated), weight, cost per unit, and other information.
2.2. All informational materials, images, characteristics, and product completeness presented on the website are for reference only and may not fully convey accurate information about specific properties, characteristics, or completeness, as the manufacturer may unilaterally make changes without notifying the Seller. If the Buyer has questions regarding the properties, characteristics, or completeness of the Goods, it is recommended to contact the Seller by phone or send a request to the email address before placing an Order.
2.3. The Goods must correspond to the textual description on the website. Differences in packaging elements and design from those presented on the website are not considered defects.
2.4. The offer to sell the Goods is valid while stocks last. Goods not in stock are marked "out of stock."
3. Order Procedure
3.1. Before placing an Order, the Buyer must familiarize themselves with the terms of purchase specified in this offer and on the website, including the product price, description, and characteristics.
3.2. The Buyer can place an Order by phone, through a WhatsApp Manager sent by the Seller's Managers, or via the Website.
3.3. The Buyer has the right to place an Order for any product presented on the Website and available from the Seller. Each item can be included in the Order in any quantity. Upon receiving the Order, the Seller checks the availability of the product in the warehouse and the possibility of delivery within the specified time frame, after which they send the Buyer confirmation and accept the Order for processing. Until such confirmation is sent, the Seller may cancel the order and/or offer a similar product with different article numbers that is in stock. With the Seller's consent and under agreed conditions, the Buyer may place an Order for a product not in stock.
3.4. If the product is not in stock, the Buyer has the right to replace it with a similar model available from the Seller, refuse the product, or cancel the Order.
3.5. The Buyer may refuse the Order at any time before it is transferred to the Delivery Service or the Seller's courier by notifying the Seller by phone or email.
3.6. The Buyer is responsible for the accuracy and correctness of the information provided when placing the Order.
3.7. When purchasing Goods using coupons provided by the Seller, the following types of discounts apply:
- A discount of 1,500 RUB applies to all goods.
3.8. The Seller does not sell goods to minors under the age of 16.
3.9. To fulfill its obligations under the Agreement, including obligations for the transfer of goods and acceptance of payments from individuals and legal entities, the Seller has the right to engage Agents. In this case, the Seller acts as a supplier. Such actions of the Seller give rise to the same mutual rights and obligations between the Seller and the Buyer as if the Seller were fulfilling its obligations personally.
3.10. For the performance of its obligations under the Agreement, including obligations for the transfer of goods and acceptance of payments from individuals, the Seller has the right to engage Agents. Such actions of the Seller give rise to the same mutual rights and obligations between the Seller and the Buyer as if the Seller were fulfilling its obligations personally.
3.11. The Seller has the right to unilaterally change the price of any Product.
3.12. In case of a price change for an ordered Product, the Seller undertakes to inform the Buyer within 3 (Three) business days.
3.13. The Buyer has the right to confirm or cancel the Order for the purchase of the Product if the price is changed by the Seller after the Order is placed.
4. Delivery of Goods
4.1. Ownership of the ordered Goods passes to the Buyer from the moment of actual transfer of the Goods to the Buyer and payment of the full cost of the Goods by the latter. The risk of accidental loss or damage to the Goods passes to the Buyer from the moment of actual transfer of the Goods to the Buyer.
4.2. Delivery is carried out by the Seller's courier or Delivery Service to the apartment, office, or other agreed delivery address within the delivery territory. Before departure, the courier contacts the Buyer again to confirm the time and delivery conditions.
4.3. Delivery Terms:
4.3.1. Delivery of the Goods by the Seller is carried out on the date and time specified when placing the Order or at another agreed time.
4.3.2. Information on the delivery cost can be obtained from the Seller's Operator or on the Website when placing the order in the cart: www.freemom.shop.
4.3.3. In case of refusal to pay for the Order upon the courier's arrival, delivery is paid according to the tariffs of the transport company.
4.3.4. One Buyer (one phone number) may have no more than one Order delivered within one business day.
4.4. At the moment of transfer of the goods to the Buyer, the Buyer must check the appearance, absence of defects and damage, and the completeness of the Order. If there are defects or damage, immediately contact the Seller with comments without using the product. Acceptance of the goods without comments deprives the Buyer of the right to refer to incomplete goods, obvious external damage to the goods (obvious manufacturing defects), or discrepancy between the actually delivered goods and the Order or accompanying document.
4.5. Orders prepaid on the website by electronic money or bank cards are issued to the client specified when placing the order upon presentation of an identity document. If the order is received by another person (who did not make the payment), the full name of the recipient must be indicated in the "Recipient's Full Name" field when placing the order.
5. Payment Methods
5.1. Payment for the Order by the Buyer is made in rubles by non-cash payment using one of the following methods: payment to the Seller's account based on an issued invoice; payment by the Buyer by card when placing the Order on the Website; payment by the Buyer via a WhatsApp link sent by the Seller's Managers to the Buyer.
5.2. The Buyer has the right to choose the payment method independently from the options available when placing the Order on the Website or by phone.
5.3. If necessary, the final amount payable for the Order (including all discounts and services) can be clarified with the Online Store Operator.
6. Warranty and Service
6.1. If the product is subject to warranty repair obligations, the packaging includes a warranty card with the details of the service center and warranty service rules.
7. Return and Exchange of Goods
7.1. Return of Goods of Proper Quality
7.1.1. The Buyer has the right to refuse the ordered Goods at any time before receipt, and within 7 days after receipt of the goods, excluding the day of purchase. Goods purchased in a retail store are subject to return and exchange within 14 (Fourteen) days. Return of goods of proper quality is possible provided that their presentation, packaging, seals, labels, consumer properties, and the document confirming the fact and conditions of purchase (sales or cash receipt) are preserved.
7.1.2. Return of accepted Goods of proper quality by the Buyer is carried out at the Seller's address specified on the website.
7.2. Return of Goods of Improper Quality
7.2.1. Goods of improper quality are considered faulty goods that do not perform their functional purpose.
7.2.2. The Buyer may return Goods of improper quality and demand protection of their rights in one of the ways established by Clause 1, Article 18 of the Law of the RF "On Protection of Consumer Rights."
7.2.3. Return of accepted Goods of improper quality by the Buyer is carried out at the Seller's address specified on the website.
7.3. Claims regarding the product appearance, quantity, or completeness after the transfer of the Order to the Buyer are not accepted.
7.4. Refunds for returned goods are made within 10 (Ten) days from the receipt of the goods and the Buyer's written application. The cost of delivery of the goods to the Buyer, as well as the Buyer's expenses for returning the goods to the Seller, are not reimbursed by the Seller. In case of partial return of goods by the Buyer, the cost of delivery of the goods to the Buyer and their expenses for returning the goods to the Seller are not reimbursed.
8. Exchange and Return of Goods with Warranty Periods
8.1. The set of documents for the purchase of technically complex household goods includes:
- The manufacturer's established list of product components,
- Technical passport or other replacing document,
- Warranty card indicating the date and place of sale,
- Operating instructions and other documents, if any.
If the warranty card is missing from the set of documents, the Buyer must inform the Online Store Manager.
8.2. Before using the product, the Buyer must study the "Product Operating Instructions," storage, and transportation rules.
8.3. The warranty period of the product, as well as its service life, are indicated in the warranty card and are calculated from the moment the product is transferred to the Buyer.
8.4. The Seller is obliged to accept goods of improper quality from the Buyer and, if necessary, conduct a quality check. Diagnostics of identified defects are carried out at a service center, determining the nature of the defect: manufacturing defect or result of improper use by the Buyer. Based on the inspection results, warranty repair of the defective goods may be carried out if the defects arose due to the manufacturer's fault. If repair is impossible, the Seller replaces the goods with a manufacturing defect with a product of proper quality or refunds the money within 10 days from the date of such request.
9. Requirements for Documents Necessary for Filing Quality Claims and Returning Goods
9.1. To return goods, as well as in case of quality claims, it is necessary:
- Fill out the appropriate application, detailing the reason for the return (for faulty goods—specify the defect), the refund method, and the necessary details.
- Attach the sales or cash receipt to the application. The absence of a cash or sales receipt, or other document confirming the fact and conditions of the purchase, is not grounds for refusal to satisfy the requirements. The Seller reserves the right to verify the fact of purchase in the Online Store.
- Present an identity document (in case of remote transfer of goods, attach a copy).
10. Liability of the Parties
10.1. For failure to perform or improper performance of the terms of this Agreement, the Parties are liable in accordance with the legislation of the Russian Federation.
10.2. All textual information and graphic images posted in the online store have a legal copyright holder. Illegal use of the specified information and images is prosecuted in accordance with the current legislation of the Russian Federation.
10.3. The manufacturer (seller) is not liable for harm caused due to force majeure, violation by the consumer of established rules of use, storage, or transportation of the goods, as well as for harm caused due to undetected defects in the goods before use.
10.4. The Buyer does not have the right to modify, publish, transfer to third parties, participate in the sale or assignment, create derivative products based on the Goods posted on the website, or otherwise use the content of the Website partially or in full.
10.5. The manufacturer (Seller) is not liable for the life and health of the child if the Buyer uses the goods not in accordance with the operating rules or not for the intended purpose of the Goods.
10.6. The Buyer of the Goods undertakes to familiarize themselves with the Operating Rules of the Goods (Important Safety Information) and strictly comply with them. If these rules are not followed, the Seller is not responsible for the life and health of the Buyer's child, and the Buyer does not have the right to demand any payments, fines, return of the goods, or file claims that the Goods have defects (goods of improper quality) if they are used for other purposes or used by the Buyer in violation of the operating rules (Important Safety Information).
11. Miscellaneous
11.1. The Seller reserves the right to expand and reduce the product range on the Website, regulate access to the purchase of any goods, and suspend or cease the sale of any goods at its sole discretion.
11.2. This Agreement shall be considered as published on the Website and shall be applied and interpreted in accordance with the legislation of the Russian Federation.
11.3. All disputes related to non-performance or improper performance of obligations under this Agreement shall be resolved by the parties through negotiations.
11.4. If no agreement is reached through negotiations, disputes shall be resolved in court at the court of general jurisdiction at the location of the Seller (Actual Address).
12. Contact Information:
Individual Entrepreneur Anna Valeryevna Petrenko
INN 614003803006, OGRNIP 324619600245493
Legal Address: Ryazan Region, Ryazan, Ul. Berezovaya, 4, Apt. 37
Actual Address: Ryazan Region, Ryazan, Ul. Berezovaya, 4, Apt. 37
Phone: 8-929-960-05-04
Business Hours: 9:00-18:00
The invention is an object of intellectual property and is protected by a patent.
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